How To Be A FANTASTIC “Results – Generating” Manager
By Damien Parker | September 19, 2014
If you want to be a massive “results-generating” manager or business owner as measured in sales, profits and cash, this could be the most important article you will read. Here’s why:When you routinely implement the following resolutions you will ensure your staff are not just engaged in ACTIVITY…but are focused on RESULTS.
You see, until explained, trained, encouraged and monitored to think otherwise, your staff members genuinely believe they are paid to generate “activity” – but activity that doesn’t generate a “result” is a waste of time. As a manager/business owner you only get paid by the customer when you deliver a result. The following resolutions will assist you to develop a “results-generating” culture and it starts with YOU:
I resolve to:
- do everything I can to ensure all staff are happy in their jobs;
- promote an atmosphere of trust, respect and open communication;
- give quality feedback – praising in public and criticizing in private;
- show genuine appreciation more frequently to all staff;
- help staff be more successful through training;
- value the important work/life balance for all staff;
- clearly define my expectations so all staff will know exactly what’s expected of them & when;
- be flexible, tolerant, understanding, without bias and free of emotion.
If you want a yardstick by which you can measure your success here, then reverse the process. It’s when all of your staff can make the following seven comments:
- My goals are clear;
- I have been well-trained;
- I have the information I need;
- my boss has confidence in me;
- my boss is there when I need help;
- I am making a direct and positive contribution;
- we are all learning and growing.
Are you up for a challenge? Why not ask your staff to rate you in each of these areas and more importantly to give you feedback where improvement is required? I’ll guarantee you will be gob-smacked by what you learn.
“At the very least take the opportunity to explain, in detail, to your staff the incredible difference between RESULTS and ACTIVITY. Get them to understand implicitly that the only thing a customer wants is a RESULT and said customer couldn’t give a hoot about the ACTIVITY which went into generating the RESULT.
Also, all staff should be able to answer this one simple question (but many cannot):
Who pays your wages?
ANSWER: The CUSTOMER…and s/he will only do so when the desired RESULT has been delivered.”
Here’s to more sales, profits and cash from your business,
Damien Parker
Business Improvement Specialist
www.salesprofitscash.com
Follow my Tweets: @salesprofitcash
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